Luggage, Pets & Bicycles
Luggage
Luggage trollies are available for passenger use and can be found at the top and bottom of the foot passenger gangway. As they cannot travel on the ship, luggage must be carried onboard by hand. Larger quantities or bulky items can be carried on the Vehicle Ferry parcel service.
Carriage of Pets
We welcome pets onboard and on the Vehicle Ferry service they travel FREE but due to health and hygiene issues the following rules apply:-
- Dogs (other than Guide Dogs) are not permitted in the internal passenger areas of the vessel
- Dogs are allowed in the heated Conservatory Area on the upper deck (A deck)
Vehicle customers: it is recommended that all pets are left inside vehicles for the duration of the voyage. The ships crew patrol the ventilated car decks for the duration of the voyage but please make sure that your vehicle windows are left slightly ajar to aid ventilation, particularly in hot weather.
Foot passengers: dogs are only permitted in the enclosed Conservatory Area on the outer top deck (A deck) of the ship.
Pets must be carried in RSPCA approved pet carriers or restrained by a harness/collar and lead whilst on board, and kept on the floor in the Conservatory Area, not on the passenger seats. Owners are also requested to please ensure that their pet does not cause a nuisance to other passengers.
If a pet fouls the passenger accommodation, a cleaning charge of £10 will be levied on the owner. Failure to pay this penalty to the Onboard Services Officer or adhere to the Policy may result in our refusal to permit travel in future.
To allow for 'calls of nature', customers are recommend to allow sufficient time to exercise their dog before boarding the ferry (there are suitable areas within a short walk of both ferry ports).
Carriage of Bicycles
Cycles are carried FREE on the Vehicle Ferry service but the rider must be in posession of a valid foot passenger ticket. Please report to terminal staff upon arrival who will give instructions on when to board. Ship's staff will direct cyclists whilst onboard - cycle storage is available in the covered forepeak areas of the vessel.