Accessibility Information
For customers with special requirements
The Hi-Speed passenger service between Southampton and West Cowes is non-bookable so if you need to purchase a ticket please arrive approximately 15 minutes prior to your intended sailing at peak times (0730-0900 hrs, 1630-1800 hrs).
As the Red Jet's aircraft-style accommodation makes them less suitable for wheelchair access, the actual number of wheelchair bound customers permitted on a sailing is at the discretion of the Commander.
Staff will assist mobility, visual or hearing impaired customers wherever possible, please ask if you require assistance. To give us prior notification please call 0844 844 9988.
Safety instructions are broadcast over the vessel's public address system and Red Jet 3 & 4 also have a video system which broadcasts a safety video (with subtitles) at the beginning of each journey. All Red Jet's have safety instruction card in each seat pocket which show how to wear a lifejacket and the location of the emergency exists.