Red Funnel

2008 Trade Rate Terms & Conditions

1. General

1.1 Credit Accounts
In order to qualify for a credit account with Red Funnel, a target of £6,000 worth of ferry/passenger revenue must be achieved within the year. Payment for bookings will be required 28 days before date of departure.

1.2 Cash Accounts
Cash accounts can be set up for establishments who will not achieve the target of £6,000 worth of ferry/passenger revenue within the year.

1.3 Rates

• Trade Rates are strictly confidential between the establishment and Red Funnel and must not be divulged to a third party. Breach of this confidentiality will result in the withdrawal of these special rates.
• Trade Rates must either be incorporated in the overall accommodation package price or, if sold as an add-on to the accommodation must be marked up so not to divulge the prices.
• Red Funnel’s Trade Rates may not be used for ferry only travel and can only be used if sold with accommodation.

1.4 Price Promise
Red Funnel will endeavour to always provide Trade Rate customers with preferential rates. If Red Funnel changes its rates which makes the Trade Rates uncompetitive then the rate in the market place will be available for the Trade customer on their account.

1.5 Allocation of Space
Trade Rate customers will have a restricted allocation on all sailings. When the Trade allocation is full, the next available rate will be shown. The only exception will be in line with the price promise in 1.4

2. Contact Details

2.1 Reservations can be made either:

• Online: www.redfunnel.co.uk/myaccount
• Telephone: 0844 844 9988, Fax: 0844 844 2698, E-mail: post@redfunnel.co.uk
• By post: Red Funnel Ferries, Travel Centre, 12 Bugle Street, Southampton, SO14 2JY

2.2 General Enquiries
For general enquiries relating to pricing, availability etc please contact the leisure sales department by:
Telephone: 02380 24 8559, Fax: 0870 444 8897, E-mail: gcrouch@redfunnel.co.uk or modwyer@redfunnel.co.uk

3. On-Line Bookings

3.1 To book online you will need your account number and password to hand. Go to  www.redfunnel.co.uk/myaccount and enter your account number and password in CAPITALS to access your account and make bookings directly into our reservation system

3.2 E-mail Confirmation
An e-mail confirmation will be sent automatically to you for each booking. A confirmation will also be sent to your customer if you provide an e-mail address

4. Reservations made by phone/fax/post

4.1. When requesting reservations, please have the following information to hand.
a) The name of your establishment
b) Your account number
c) The dates and time you wish to book
d) Length of any towed vehicle and height if over 2.7 metres
e) The number of adults
f) The number of children 5-15 years of age
g) The number of children under 5 years (including babes in arms)
h) Your client’s name, telephone number and email address
The additional information regarding the number of passengers under the age of 5 who are travelling is required in order for us to comply with Marine and Coastguard Agency (M.C.A.) Regulations

4.2. Red Funnel will not accept booking amendments direct from the customer in advance of travel – they will be referred to the establishment, as alterations may affect the value of the booking

4.3. Should customers wish to make amendments, please contact the Travel Centre to implement the necessary changes. A revised eTicket will be sent by email to you or your customer.

NB: When making amendments, please be aware this could alter the value of the reservation and you will be invoiced for the revised value. In essence, the original booking will be credited in full, and a new charge will appear on your statement for the amended booking

4.5. Cancellations
No charge will be made for cancelled bookings, providing the Travel Centre has been advised 7 days prior to date of departure. For all cancelled bookings made within 7 days of departure, a cancellation fee of £10.00 will automatically be charged and this will appear on your invoice.

5. Issue of Tickets

5.1 Red Funnel now issues non-priced barcoded eTickets in place of conventional tickets. They can either be emailed to you so you can print them and put them in the post or alterntaively the system will email the eTicket direct to your customer if you select this option (you will of course need the customers email address). If an eTicket goes astray please contact the Travel Centre, quote the booking reference number and a replacement will be emailed to the address of your choice.

6. Payment

6.1 Credit Accounts
On a weekly basis, a consolidated invoice will be sent to you, detailing all bookings made in the previous week. This should be used as a confirmation for bookings made for your customers.

6.1.1 Statements
The statement will be issued on a monthly basis, giving you an overview of payments due Red Funnel reserves the right to charge interest on any overdue or unpaid invoices. The statement will detail all bookings with an outstanding balance made with Red Funnel (which will include bookings made at the last minute as well as bookings made two or three months ahead). Payment will only be required for bookings shown on the statement where an asterisk appears, together with a payment date – usually the 15th of the month following the statement date. The consolidated invoice number will also now appear on the statement for information.

6.1.2 For short term and last minute bookings, full payment will be requested on the next statement raised.

6.2 Cash Accounts
Payment will be required at time of booking

7. Check-in

7.1 Your customer must present a valid eTicket when arriving at the terminal for check-in.

7.2 Should there be a situation where the customer has purchased a short break rate, but stayed for a longer period on the Island without advising you, the establishment, they will be required to pay a supplement on their return journey.

7.3 Similarly, if the number of adults/children booked does not correspond with the number of people travelling in the vehicle, i.e. more than 6 persons, the appropriate additional adult or child rates will be applied, and the customer will have to pay the additional cost before they are allowed to travel.

7.4 If at check-in the customer arrives with a larger vehicle, they will be charged the appropriate supplement at time of travel – see Trade Rate Supplements in your contract.